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Frequently asked questions

What customers most often ask before installing devices.

Is my vehicle required to have a journey monitoring (GPS tracking) device?
Under the Law on Road Traffic Order and Safety No. 36/2024/QH15 and its implementing documents (in force since 01/01/2025), vehicles used for commercial transport must be fitted with a journey monitoring device, and some vehicle types must also record images of the driver. The requirements differ by vehicle type and change over time — call 1900 1522 for advice specific to your vehicle.
How long does installation take — and do I need to bring my vehicle in?
VECOM technicians survey and install on site, at your location. See the details in the Shipping and installation policy.
What warranty does the equipment come with?
Warranty and maintenance conditions, terms and procedures are set out in full in the Warranty and maintenance policy.
Where do I view my vehicle data?
On the VECOM FMS platform — available on both desktop and mobile: live map, routes, speed, fuel and the full set of regulatory reports.
What payment methods do you accept?
The accepted payment methods are listed in the Payment terms and methods policy.
Is VECOM hiring?
Yes — open positions are posted on the Careers page. If there is no suitable opening yet, you can still send your CV using the form above (select Apply).
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