1. Who we are
Trucker@IoT is developed and operated by VINH HIEN E-COMMERCE TRADING CO., LTD (“VECOM”, “we”), business registration / tax code 0302538267 (DPI of Ho Chi Minh City), head office 12 Bau Cat 3, Tan Binh Ward, Ho Chi Minh City, Vietnam. Privacy contact: dvkh@vinhhien.vn · Support hotline +84 1900 1522.
Trucker@IoT is a transport-management app for transport companies (our customers) and their drivers, dispatchers and cargo owners. Accounts are created by the transport company; the app has no self sign-up. The transport company decides how driver data is used in its operations; we process that data to provide the service to the company under our contract.
2. Data we collect
| Data | Details | When |
|---|---|---|
| Account | User name, password (used only to sign in; stored encrypted in the phone's secure storage when “Remember me” is on), user ID, device account (sub-user), role, server address. | At sign-in. |
| Driver information | Name, phone number, assigned vehicle plate — from the transport company's system. | At sign-in with a Driver account. |
| Precise phone location (GPS) | Coordinates, speed, time. Driver accounts only; Basic, Dispatch and Cargo-owner accounts never use the phone's location. | After the driver agrees on the “Location sharing” screen and grants location permission: while the app is in use; on Android also in the background during a trip (a persistent notification is always shown); at sign-in and sign-out; attached to requests sent to the server; when reporting arrival at / departure from pickup and delivery points. |
| Photos and notes | Pickup/delivery proof photos taken with the camera, notes, invoice photos; QR codes / barcodes on delivery documents (read on the phone). | When the driver takes and sends them. |
| Order and event data | Order status, pickup/delivery steps, events (traffic jam, vehicle problem, arrival, departure…) with time, coordinates and address; ratings by cargo owners. | When you use those features. |
| Device information | Device identifier (Android ID; on iOS an app-generated ID), device type and OS, app version, push-notification token (Firebase) — not for Basic accounts. | At sign-in and while using the app. |
| Vehicle camera video and images | The app displays live video, playback and snapshots from cameras installed in the vehicles (stored by the transport company's camera system); the app does not record video. | When a camera screen is opened. |
We do not collect contacts, messages, call logs, audio/microphone or advertising IDs; we show no ads; we do not track you across other apps or websites; we do not sell personal data.
3. Why we use it
- Sign-in and authentication; role-based access.
- Trip and delivery tracking: showing the transport company and its dispatchers where drivers and vehicles are, recording arrival at / departure from pickup and delivery points, driving-time alerts, route and distance calculation.
- Proof of pickup and delivery with photos, notes and document codes; event and sign-in history.
- Notifications about new orders, order changes and alerts.
- Technical support, system security and legal compliance.
4. Phone permissions
- Location (drivers only): trip tracking as described in section 2. On Android, background location sharing runs as a service with a persistent notification.
- Camera: proof photos and QR / barcode scanning.
- Notifications: order notifications.
- Save to photo library: only when you tap “Save”.
You can turn these permissions off in your phone's Settings; the related features then stop working.
5. Sharing
- The transport company that created your account (managers, dispatchers): location, orders, events and proof photos, to run its operations.
- The cargo owner of an order: that order's status, driver/vehicle details, pickup/delivery times and photos.
- Service providers acting for us: Google Firebase Cloud Messaging (push notifications); map, routing and address-lookup services (OpenStreetMap/OSRM and Nominatim operated by Vinh Hien; Esri for satellite imagery), which receive the coordinates needed to draw maps and calculate routes; the vehicles' camera system.
- Authorities when required by law.
6. Retention
Data is stored on servers operated by Vinh Hien and/or the transport company in Vietnam, for the term of the contract with the transport company and up to 12 months afterwards, unless the law requires longer. Data kept on the phone (order list, event log, notifications, downloaded photos) stays in the app's private storage; the order list is cleared at sign-out and everything is removed when the app is uninstalled.
7. Security
We apply appropriate technical and organisational measures to protect data; passwords are kept in the phone's secure storage (Keychain / Keystore). The app prefers encrypted HTTPS connections to our servers; however some connections (for example video streams from vehicle-camera systems, or a server a transport company configures itself) may not yet be encrypted. We are moving all of them to HTTPS, and you should use the app on trusted networks.
8. Your rights
- Access, correct or request deletion of your personal data; withdraw consent; object to or restrict processing — as provided by personal-data-protection law (Decree 13/2023/ND-CP and Law 91/2025/QH15).
- Stop sharing location: choose “Don't share” on the Location-sharing screen (in About), turn off Trucker@IoT's location permission in your phone's Settings, or sign out. Trip tracking then stops.
- Delete your account and data: accounts are created by the transport company (the app has no sign-up). To request deletion of your account and personal data, contact that company, or send a request to dvkh@vinhhien.vn / +84 1900 1522 with your user name and server. We process it within 30 days; data that law or contract requires us to keep is kept until that period ends.
9. Children
The app is for workers and businesses and is not intended for anyone under 18.
10. Changes
When this policy changes we update this page and its effective date; significant changes are announced in the app.